Shipping policy

Shipping Policy

This Shipping Policy applies to orders placed on ovarnio.com. By placing an order with us, you agree to the terms outlined below.

Domestic Shipping Rates and Estimates

We are pleased to offer free shipping within the United Kingdom.

Where Do We Deliver?

We currently ship to the following regions:

  • United Kingdom
  • United States
  • Canada
  • Australia
  • New Zealand
  • European Union (EU)
  • Middle East
  • Asia
  • South America

Delivery Time

Handling Time

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

Transit Times

United Kingdom & Europe

  • Premium Shipping: 4–12 business days
  • Free Shipping: 7–21 business days

United States, Canada, Australia, New Zealand

  • Premium Shipping: 4–12 business days
  • Free Shipping: 7–21 business days

Middle East

  • Premium Shipping: 3–10 business days
  • Free Shipping: 5–12 business days

Asia

  • Premium Shipping: 11–23 business days
  • Free Shipping: 12–30 business days

South America

  • Premium Shipping: 11–23 business days
  • Free Shipping: 12–30 business days

Change of Address

If you need to update your delivery address, please contact us within 24 hours of placing your order. Once your order has been shipped, we are unable to make changes.

Cancellations

Orders can be canceled before they are dispatched. If your order has already been shipped, please refer to our Return Policy for further instructions.

Tracking Your Order

Once your order has been shipped, you will receive an email with your tracking number.

  • Please allow up to 48 hours for tracking information to become available.
  • If you have not received your order within 5–8 days after receiving your shipping confirmation email, please contact us so we can assist you.

Parcels Damaged in Transit

If your package arrives damaged:

  • Please reject the parcel from the courier if possible
  • If already delivered, contact us immediately for assistance

Need Help?

If you have any questions about shipping or need assistance, feel free to contact us:

Email: contact@ovarnio.com

Business Address:
FYLANA LTD
166 Leeds Road
Nelson, BB9 9XW
United Kingdom