Refund policy
At ovarnio.com, we offer a 7-day return policy, which means you have 7 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and unworn
- Tags must still be attached
- The item must be in its original packaging
- You must provide proof of purchase (receipt or order confirmation)
How to Start a Return
To initiate a return, please contact us at:
contact@ovarnio.com
Once your request is approved, we will provide you with return instructions.
Important:
Items sent back without first requesting a return will not be accepted.
Return Address
All approved returns must be sent to:
Ovarnio Returns
FYLANA LTD
166 Leeds Road
Nelson, BB9 9XW
United Kingdom
Damages and Issues
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately at contact@ovarnio.com so we can resolve the issue as quickly as possible.
Non-Returnable Items
Certain items are not eligible for return, including:
- Used items
- Products intended for single-use (e.g., screen protectors)
- Sale items
- Gift cards
If you are unsure whether your item qualifies, feel free to contact us.
Exchanges
The fastest way to get what you want is to:
- Return the original item
- Place a new order once your return is processed
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason.
To qualify, items must still meet all return conditions (unused, with tags, original packaging, and proof of purchase).
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds are issued to your original payment method
- Processing time: within 10 business days
Please note that your bank or card provider may take additional time to complete the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
contact@ovarnio.com